Refund Policy
Last updated: 19th July, 2026
At Living La Vida Malagueña, we are committed to providing high-quality digital resources and personalised consultation services. Please read this Refund Policy carefully before making a purchase, as it explains your rights and our procedures regarding cancellations and refunds.
By purchasing a product or service from our website, you agree to this Refund Policy.
Overview
This Refund Policy applies to all purchases made through the Living La Vida Malagueña website, including:
Digital products (such as guides, templates, checklists, downloadable resources, and other digital content)
Online consultation services
Any future online courses or digital educational materials, unless otherwise stated
Your statutory consumer rights under applicable European Union and Spanish consumer protection laws remain unaffected.
Digital Products
Digital products are delivered electronically and are available for download or immediate access following successful payment.
Right of Withdrawal
Under EU consumer law, consumers generally have a 14-day right to withdraw from online purchases.
However, this right does not apply once the supply of digital content has begun, provided that:
you expressly consent to immediate delivery of the digital content before the end of the withdrawal period; and
you acknowledge that by doing so you lose your right of withdrawal.
By purchasing and downloading our digital products, you agree to immediate delivery and acknowledge that your statutory right to cancel the purchase is waived once delivery begins.
Refunds for Digital Products
Refunds may be considered in limited circumstances, including:
duplicate purchases made in error;
accidental multiple payments;
failure to receive the product due to a technical issue that cannot be resolved within a reasonable time;
corruption or significant defects in the digital file that cannot be remedied;
where required by applicable law.
Refunds will generally not be granted because:
you changed your mind after purchase;
you no longer require the product;
you purchased the wrong product without contacting us beforehand;
you misunderstood the product description where accurate information was provided;
you expected personalised advice from a general information product;
you failed to download the product within the available access period (where applicable).
Consultation Services
Consultation sessions are personalised appointments delivered online unless otherwise agreed.
Rescheduling
If you are unable to attend your appointment, we kindly ask that you notify us at least 24 hours before your scheduled session.
Appointments cancelled with at least 24 hours' notice may be:
rescheduled to another available date; or
refunded, if requested.
Late Cancellations
Appointments cancelled with less than 24 hours' notice are generally non-refundable, as that appointment time has been reserved exclusively for you. However, we understand that exceptional circumstances can arise. We may, at our sole discretion, offer a rescheduled appointment where appropriate.
No-Shows
If you fail to attend your scheduled consultation without prior notice, the session will be considered a no-show.
No-shows are not eligible for:
refunds;
credits;
rescheduled appointments.
Late Arrivals
If you arrive late to your consultation:
the session will still end at the originally scheduled time;
additional time cannot usually be added;
if you are more than 15 minutes late without prior communication, we may consider the appointment a no-show.
Technical Issues
If you experience technical problems accessing a digital product or attending an online consultation, please contact us as soon as possible.
Where the issue is caused by our systems, we will work to resolve it promptly and may, where appropriate:
provide a replacement download;
extend your access period;
reschedule your consultation;
issue a refund if the issue cannot be resolved.
We cannot be responsible for issues arising from:
your internet connection;
incompatible devices or software;
outdated browsers;
incorrect email addresses supplied during purchase.
Duplicate Purchases
If you accidentally purchase the same digital product more than once, please contact us within 14 days of the duplicate transaction.
Where verified, we will refund the duplicate payment.
Exceptional Circumstances
We recognise that unforeseen events can occur.
Requests outside this Refund Policy may be considered on a case-by-case basis. Approval of one exception does not create an obligation to grant future exceptions.
Processing Refunds
If a refund is approved:
refunds will be issued using the original payment method whenever possible;
processing times vary depending on your payment provider;
we aim to process approved refunds within 10 business days.
Your financial institution may require additional time before the funds appear in your account.
How to Request Refund
To request a refund, please contact us with the following information:
your full name;
the email address used for your purchase;
order number (if available);
date of purchase;
the product or service purchased;
a brief explanation of your request.
Requests should be sent to:
Email: livinglavidamalaguena@gmail.com
We aim to respond to all refund enquiries within 3 business days.
Chargebacks
If you believe a payment has been made in error, please contact us before initiating a chargeback with your bank or card provider.
Most issues can be resolved quickly through direct communication.
Fraudulent or unjustified chargebacks may result in suspension of access to purchased products or services while the matter is investigated.
Consumer Rights
Nothing in this Refund Policy limits your statutory rights under applicable consumer protection legislation, including the Consumer Rights Directive, the Digital Content Directive, or any mandatory provisions of Spanish law.
Get in Touch
For any questions regarding refunds or this policy, please contact us through this contact form.